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£45,199 Per Annum
Permanent
Eastleigh
Ref 103979
Posted 11 days ago
£45,199 Per Annum
Permanent
Bracknell
Ref 103976
Posted 11 days ago
£30,000 - £34,000 Per Annum
Permanent
Exeter
Ref 103446
Posted around 2 months ago
£270 - £300 Per Day
Contract
Dorset
Ref LS041024
Posted 17 days ago
£40,000 - £45,000 Per Annum
Temporary
Bridgwater
Ref 103768
Posted around 1 month ago
£200 - £275 Per Day
Temporary
Plymouth
Ref 103751
Posted around 1 month ago
Average Salary for Customer Service Supervisor
The average salary for a Customer Service Supervisor is £42,600. Customer Service Supervisor salaries range from £36,200 to £45,200.The average salary for a Customer Service Supervisor is £42,600. Customer Service Supervisor salaries range from £36,200 to £45,200.
Use the Pertemps Salary Health Check to find out what you could be earning.
£49,675 Per Annum
Permanent
Eastleigh
Ref 103856
Posted 27 days ago
£180 - £230 Per Day
Temporary
Plymouth
Ref 103671
Posted around 2 months ago
£26,000 - £28,000 Per Annum
Contract
Exeter
Ref 99854
Posted around 2 months ago
£20 - £25 Per Hour
Temporary
Exeter
Ref 103898
Posted 16 days ago
Frequently Asked Questions:
How many Customer Service Supervisor jobs are available on Pertemps?
There are 131 Customer Service Supervisor jobs available on Pertemps right now.
What does a Customer Service Supervisor do?
A Customer Service Supervisor plays a pivotal role in overseeing and leading a team of customer service representatives to ensure exceptional customer experiences. This role involves managing day-to-day operations, resolving escalated issues, and contributing to the continuous improvement of customer service processes.
Tasks required include:
- Supervise and motivate a team of customer service representatives..
- Provide guidance, coaching, and support to enhance team performance..
- Oversee daily operations of the customer service department, ensuring efficient and effective service delivery..
- Monitor team performance against established metrics and goals..
- Handle escalated customer issues and complaints, finding timely and satisfactory resolutions..
- Collaborate with team members to address complex or high-priority cases..
- Conduct quality assessments of customer interactions to ensure service excellence..
- Provide feedback and coaching to improve individual and team performance..
- Coordinate and conduct training sessions for new and existing team members..
- Identify skill gaps and implement development plans..
- Prepare and analyse performance reports, highlighting key metrics and areas for improvement..
- Report on customer satisfaction trends and team achievements..
- Contribute to the development and improvement of customer service processes..
- Implement efficiency initiatives and suggest improvements to enhance service delivery..
- Foster open communication within the team and across departments..
- Disseminate important information, updates, and changes effectively..
- Collaborate with other departments to address cross-functional issues and improve overall customer experience..
- Work closely with other supervisors and managers to achieve organizational goals..
- Ensure team adherence to company policies, procedures, and service standards..
- Uphold ethical standards and maintain a positive team culture..
What are the entry requirements for a Customer Service Supervisor?
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
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